Refund policy
RETURNS OR REFUNDS
Please be mindful when shopping, all sales are final.
Please consider your purchase and shipping timelines carefully. We do not offer refunds for fit issues, variance in monitor colors, or shipping delays from the carrier. We will consider items on a case by case basis if we made an error in description that results in an unwearable garment (ie garment actually smaller than listed).
Please message us with any questions or concerns before purchasing.
We make every effort to disclose any noticeable flaws or issues in our condition report so you can make an informed purchase. If you would like additional photographs, measurements, history, or information about an item please message us!
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We have a 30-day return policy for damaged items, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us at glennasjewels@gmail.com. Please note that returns will need to be sent to the following address:
PO Box 1831 Tacoma, WA 98401
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at glennasjewels@gmail.com.
Exceptions / non-returnable items
Items may not be returned for fit issues, aside from misdescribed items.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at glennasjewels@gmail.com.